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ORDER BY 18TH DECEMBER FOR EU CHRISTMAS DELIVERY

FAQ: RETURNS

Have a question regarding returns? Browse our frequently asked questions or use the contact options below.

Am I able to exchange something I’ve bought?

At this moment in time, we do not offer straight exchanges/swaps. However, should you be unhappy with a product you are entitled to return it to us within 30 days where we can issue you with a refund.

How do I return an unwanted item?

You can return any item that you ordered from us within 30 days from the date you received your order for a full refund (excluding shipping). With the exception of faulty goods, the item(s) returned must be in their original and saleable condition. All packaging and labelling must also be included.

To return an item you have purchased from us, please complete the returns slip included in your order (or download a new one here). Our return address is:

Returns Department
stichd sportmerchandising B.V.
De Posthoornstraat 16
NL-5048 AS Tilburg
Netherlands

Do you offer free returns?

With the exception of faulty goods, at this moment in time, we do not cover the costs of returning the item to us.

We recommend sending the item via a recorded delivery method to allow you to track it. Unfortunately, we cannot accept liability for returned goods that never reach the warehouse or are damaged during their return.

What happens after I’ve returned my item(s)?

Once we receive your item back in our warehouse we will issue a refund to the value of the item returned. Upon receipt at our warehouse, standard inspection checks will be carried out in conjunction with the reason specified on the return note. Once approved we will send you a confirmation email and a refund will be processed.

Any refund will automatically be issued to the payment method you used to place your original order. This typically takes up to 10 working days, depending on your payment method issuer.

I've returned my item(s) but I've not received a refund

Refunds can take up to 10 working days. Once we have authorised the refund, this is down to your individual payment issuer and we have no control over it. If you still haven't received it after this time, please contact us using the options below.

How do I return a faulty item?

We are happy to sort any issues with faulty items straight away. Please contact us using the options below, and have these details ready:

  • Your order number

  • The faulty item’s name

  • Description and imagery of the fault

We will usually replace faulty items free of charge, and, depending on the item and issue, we will arrange collection of the faulty item.

What should I do if my refund amount is incorrect?

We’re really sorry if we’ve made a mistake with your refund. Please contact us using the options below and we will happily sort it for you as quickly as possible.

Contact Us

Still not found the answer? Contact us below. Our UK based customer service team is online between 09:30 & 18:00 (CET), Monday to Friday

Response Times
Due to sales, we are experience a high volume of enquiries and email response times are slightly delayed. For urgent enquiries please contact us via phone, or use the Facebook/Facebook Messenger options. We appreciate your patience.

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